University Virtual Desktop Infrastructure (VDI) Assessment and Migration

Dom PucciCloud and Virtualization, Higher Education, Industry Trends, Offerings, Problem Solved, Technical TipsLeave a Comment

A Higher Education institution recently reached out to us for support regarding their ongoing Virtual Desktop Infrastructure (VDI) migration to address a handful of pain points they had been experiencing along the way. The University wanted to leverage the enhanced VDI capabilities offered by AWS AppStream 2.0 to streamline and improve their students’ remote learning experience. Our team worked with the University to optimize the AWS AppStream 2.0 workloads by providing insight into usage patterns for the VDI applications. We also established landing zones using the hub-and-spoke account model to lay a strong foundation for the institute’s future cloud journey. … Read More

Improving the Process and Technology of License Management

Danie ZhengOfferings, Problem Solved, Project Management, Technical TipsLeave a Comment

A large government agency was struggling to effectively track the acquisition and renewal of software licensing. Due to employee turnover and the infrequency of licensing review, there was not a consistent record for licenses purchased across the various organizations. The de facto process, unfortunately, consisted of emails and shared spreadsheets spread out among various stakeholders, with no consistency in price verification, expiration dates, or a common approach to vendor management. This process resulted in wasted effort, frequent requests for license extensions, and, in the worst cases, schedule and cost impacts due to production software deactivation when licenses expired. Our team … Read More

Selecting the Best Cloud Option for an Oracle E-Business Suite Migration

Jimmy LutzBusiness Strategy, Cloud and Virtualization, Offerings, Oracle, Problem SolvedLeave a Comment

Strategic Oracle EBS Move to OCI

A nation-wide professional services company was running an on-prem version of Oracle E-Business Suite (EBS) Financials and Projects and needed an unbiased evaluation as their hardware aged, support costs began to increase as relative performance decreased. Like many other companies, they began to explore moving to the cloud, but they were unsure how to choose from the wide range of cloud options with licensing and compliance implications to consider. Our team evaluated hosting Oracle EBS on AWS, Microsoft Azure, or Oracle Cloud Infrastructure (OCI). After careful evaluation, OCI provided the best combination of low total cost of ownership, flexibility, and … Read More

What Do SAP, Salesforce, and Solar Have in Common?

Jimmy LutzBusiness Strategy, Offerings, Problem Solved, Salesforce, SAP, Technical TipsLeave a Comment

MS Consulting SAP Integration

A large, publicly-traded solar power company used Salesforce to track sales activities and SAP for billing and other finance-related functions. Each of these systems performed their respective functions effectively; however, our customer believed that sharing information between systems could greatly improve efficiency with new customer deployments and internal processes. They called on us to help advise them and implement a new integration. Our team focused first and foremost on the business needs. Many data integration projects fail to deliver returns because they focus on tools and tech at the expense of the business drivers. Once requirements were fully understood, we … Read More

Smart Cards Speed Up Just-in-Time Provisioning

Jimmy LutzIdentity & Access Management, Offerings, Problem Solved, Technical TipsLeave a Comment

A large government organization hosts a common services platform for thousands of users. Their user provisioning process required manual intervention, which took time and was susceptible to error. With hundreds of thousands of users, this time and exposure to error added up. Our team optimized the user provisioning process by designing and implementing a just-in-time (JIT) provisioning solution. However, instead of relying on SSO and SAML assertions, our solution grabs the required information from the user’s two-factor authentication source, their smart card. In this way, users are automatically provisioned to the web applications as they attempt to access them, instead … Read More

The Sales Reports You Want vs The Sales Reports You Get (video)

Jimmy LutzBig Data & BI, Offerings, Problem Solved, SalesforceLeave a Comment

Leadership at a large media and entertainment company with over 2,500 sales-focused users was receiving standard sales reports through Salesforce. Managers could not easily view data for each user in the same format as the rolled-up reports, and individual users could not see their own data the way their manager could. This meant that there was a constant disconnect between how leadership managed the business and how individual contributors tracked their own results. The popular business intelligence tools oversimplify the data or create basic dashboards, which did not meet the client’s needs. Working closely with our client, we developed a … Read More

Nonprofit Theater Keeps the Film Rolling with Salesforce

Jimmy LutzProblem Solved, Salesforce, SMBLeave a Comment

A non-profit organization that shows classic, foreign, and indie films use Salesforce to track memberships and yearly festival pass purchases. The original configuration struggled to track people and households that passed through their theater, leading to extra manual work. They also needed a better way to track and report on membership and renewal campaigns, to improve business performance. Our team upgraded them to and customized the latest version of the Salesforce Nonprofit Starter Pack to deliver a comprehensive tracking and reporting system aligned with their business and community needs. The new system more effectively tracks and manages membership, donations, and … Read More

Healthcare Research Firm Uses Enhanced Reporting to Improve Service Delivery

Jimmy LutzProblem Solved, SalesforceLeave a Comment

A healthcare research organization needed to better track invoices from project awardees, along with research metrics from multiple groups. Their manual data collection and analysis were disjointed, prevented the timely allocation of resources, and cost too much time. Out-of-the-box Salesforce reports and tracking were not meeting their needs. Our team built a custom application within Salesforce to track invoices and pull together other key data from across the organization. With their data now being logged within Salesforce, reporting became supercharged. The process that previously required multiple email approvals and attachments, now is automated, making critical financial and research reports readily … Read More