Public Transportation Authority Jump-started with Salesforce Nonprofit Starter Pack

Jimmy LutzCloud and Virtualization, Problem Solved, SalesforceLeave a Comment

A local transit authority and provider of public transportation needed online capabilities to manage their routes, riders, and inventory. In addition, their eCommerce and shopping cart capabilities needed to integrate with their transportation platform. M&S Consulting was able to help meet their needs through Salesforce, by customizing a solution specifically for their needs. Drivers now have a tablet mounted by their seat to access a Salesforce instance containing route and rider information. This enables drivers to be aware of the passengers riding their buses, including their booking reservations, pickup points, special seat arrangements, and, importantly, when they enter and exit … Read More

Managing a Complex Migration to Oracle Cloud

Jimmy LutzCloud and Virtualization, Identity & Access Management, Oracle, Problem SolvedLeave a Comment

A publicly-traded company dealing with health information planned to migrate their primary business application suite to Oracle Cloud Infrastructure (OCI), including Fusion Middleware components (SOA, IdAM, EDQ). The initial challenge was the number of interconnections between applications (over 70), each with complex security requirements. If the various components of the migration were not carefully timed and coordinated, the availability of critical business functions could be affected. To make it more challenging, the migration needed to be transparent to the business owners and thousands of users, with minimal downtime during cutover. Our combined team, in close collaboration with the customer, performed … Read More

University Leverages Free Cloud POC to Demonstrate Geographical Redundancy

Jimmy LutzCloud and Virtualization, Higher Education, Problem SolvedLeave a Comment

University Leverages AWS Courtesy Onboarding

A mid-sized public university, like many others, used their own on-prem data center for all data storage and backups. They were familiar with the flexibility that the cloud would provide, but they were hesitant to take the leap. They needed a solid business case and a way to ensure it would work in their environment. A series of events caused them to reevaluate their disaster recovery plan, which led them to quickly conclude that they needed additional capacity as well as geographical redundancy. The cloud seemed ideally suited to their needs, but they still needed to ensure it would work … Read More

VPN Upgrade Reduces Hospital’s Hassle

Jimmy LutzBusiness Strategy, Cloud and Virtualization, Problem Solved, Technical TipsLeave a Comment

The healthcare division of a Fortune 500 company provides data processing services to its hospital clients. They use an IPsec VPN to transport data between the client and their cloud-hosted web application platform. Security and HIPAA compliance are obviously very important. Originally, our client used the VPN offered by the cloud service provider, but they were concerned about limitations in traffic visibility and the inability to locally initiate a tunnel. The final straw came when a new hospital client required the use of Internet Key Exchange v2 (IKEv2) protocol. Our team was able to use an open-source solution to replace … Read More

Business Intelligence Hampered by a Lack of Clear Role Management

Jimmy LutzBig Data & BI, Business Strategy, Cloud and Virtualization, Higher Education, Identity & Access Management, Industry Trends, Problem SolvedLeave a Comment

A top 70 national university uses an enterprise-level solution to report on important university-wide research data and business intelligence. Access to this data is managed by roles across a multitude of schools within the university, but the lack of role management across the university was limiting access and use. To complicate things, the various stakeholders were initially reluctant to adopt a university-wide role framework or standard policy for provisioning and de-provisioning. In short: identity and access management (IAM) were inefficient and disjointed. Our team developed and implemented a phased approach to implement role-based access control (RBAC) framework to upgrade its … Read More

Cloud POC Demonstrates value to government agency

Jimmy LutzCloud and Virtualization, Identity & Access Management, Oracle, Problem SolvedLeave a Comment

A large government organization intended to use Oracle User Productivity Kit to create and publish training material. Unfortunately, the original procurement did not obtain the necessary hardware resources. After collecting requirements and working with cloud providers, our team was able to obtain operating credits for a proof of concept (POC) that would enable all required functionality and security. The POC was also able to deliver additional functionality, including single sign-on, virtual desktop infrastructure, and shared storage. We were able to demonstrate not only the effectiveness of a cloud architecture but also the reduction in implementation and maintenance costs. If you’d … Read More

Nonprofit Supporting Survivors of Human Trafficking Gains New Clarity from Salesforce Implementation

Jimmy LutzBig Data & BI, Problem Solved, SalesforceLeave a Comment

Supporting Survivors of Human Tafficking

An East Coast-based nonprofit organization tracked all their interactions with donors and people in need using an antiquated web page, which made reporting nearly impossible. They also needed a better way to track employee hours, volunteer hours, and services provided to those in need. Finally, they needed a way to gain visibility into how to improve their services. Our team volunteered to customize the Salesforce Nonprofit Success Pack to better suit the needs of the nonprofit. We provided a comprehensive reporting system, time tracking with approvals and a way to show how they support their clients over the years with … Read More

Enabling University Students to Share Experiences From Outside the Classroom

Jimmy LutzBig Data & BI, Higher Education, Problem Solved, SalesforceLeave a Comment

How do you help students share their experiences

Universities strive to build strong connections with every student and deliver an unparalleled education that combines classroom learning with real-world experiences and self-discovery. Our client, a top 50 liberal arts university, embarked on a project to meet this need with a new hybrid program. Their plan was to use Salesforce to track the many interactions that students had with mentors and faculty, as well as to provide a platform for reflecting on experiences and opportunities that happened outside the classroom. Efforts prior to our involvement resulted in fundamental challenges, including difficult navigation, limited reporting capabilities, and a lack of alignment … Read More