A large, publicly-traded solar power company used Salesforce to track sales activities and SAP for billing and other finance-related functions. Each of these systems performed their respective functions effectively; however, our customer believed that sharing information between systems could greatly improve efficiency with new customer deployments and internal processes. They called on us to help advise them and implement a new integration.
Our team focused first and foremost on the business needs. Many data integration projects fail to deliver returns because they focus on tools and tech at the expense of the business drivers. Once requirements were fully understood, we applied our knowledge of both SAP and Salesforce to deliver a data integration solution.
Working together, the customer was able to realize their efficiency goals. They shortened the time required to stand up new customers, which improved satisfaction, and the elimination of errors from the manual transfer of information between systems improved operational efficiency.
If you’d like to discuss how to better use your information to delight your customers, let’s set up a time to talk.More Problems Solved