Healthcare Data Provider’s Ailing Salesforce Environment Nursed to Health

Get Salesforce working better for you

Problem Solved: short stories about helping our customers solve their IT challenges. A US healthcare data service provider manages multiple vendors in their Salesforce system, requiring cross-departmental coordination. Any delays negatively impact the company’s operations. Due to conflicts between departments, the Salesforce application did not have one consistent business process. Approvals for new vendors were not directed to the right people, and the status of these approvals was not effectively managed, tracked, or communicated. This wasted valuable time. Our team designed and implemented a single streamlined process using out-of-the-box Salesforce automation tools, including, visual flows, approval processes, email alerts, and … Read More

Robots in Call Centers

Save time with RPA

Problem Solved: short stories about helping our customers solve their IT challenges. A large US service provider has a call center to manage inbound customer requests. Each representative needs to access and update customer information in multiple systems, and their ability to do this quickly has a direct impact on customer satisfaction. Handling calls quickly means fewer agents are required to manage the workload, reducing the company’s costs. Every call required the representatives to manually update customer information in various systems, taking up valuable time. Our team recognized this as an ideal opportunity for Robotic Process Automation (RPA). Using UiPath, … Read More

We care and want to help

Help for your organization during COVID-19 Corona Virus

How are you feeling? Do you and your organization have what you need? We understand that the current situation has likely given rise to additional stresses and concerns for you, your family, your community, and even your organization. We’ve been working under the same pressures and wanted to give you some updates on M&S. Although this situation is certainly unique, the ability to work remotely isn’t new to us and we are happy to leverage our experience to help you through the transition. We’ve worked hard to equip our team with an established and robust infrastructure that has been successfully … Read More

Quote to Cash (Q2C): 3 Ways to Move Your Business Forward

move your business forward with Q2C

Quote to Cash (Q2C) touches multiple business departments and potential multiple technologies. Businesses that are looking for ways to support current state and growth are hungry for the solutions for their Q2C challenges. We believe that by partnering with a strategic partner who is willing to help you define your current state, tie your Q2C goals to business objectives, and measure ROI, you can seamlessly move your business forward in your Q2C journey. Define Q2C Current State Finding the solutions for your Q2C challenges is going to require looking at the process, product, people, and technology. It is important for … Read More

Growing Orthopedic Institute Gains Modernization, Security, and Flexibility through Migrating to the AWS Cloud

Healthcare lift and shift to AWS

The Orthopaedic Institute of Ohio (OIO) faced the challenge of refreshing legacy hardware while planning for the increase in capacity of several upcoming acquisitions. To solve these challenges, OIO asked M&S Consulting to evaluate and create a strategy for its cloud alternative. We recommended Amazon Web Services (AWS) as a good fit for their needs and provided a strategy that would migrate over 90% of their servers to the cloud. The primary business applications for OIO are Patient Electronic Medical Records and Imaging solutions which are vital to the success of treatment. To support migrations, we created a set of … Read More

Develop a Better Data Sharing and Integration Strategy

Build a better data integration and sharing strategy

Today’s higher education institutions are facing a multitude of challenges around data analysis, security, and increasingly hybrid architectures. The issue of how to balance ongoing security challenges while connecting cloud and on-premises applications is common across institutions. These challenges may lead many organizations to develop an integration strategy to help in the alignment of these increasingly complex architectures. However, limiting the focus to only integrations can become overly technically focused. Instead of developing an integration strategy, institutions should instead take a holistic approach to data sharing and develop an information strategy.  As information is a valuable asset for organizations and … Read More

Taking Advantage of Our Higher Education AWS Standard Plays (Begin Your Journey to the Cloud)

M&S helps direct you on your journey to the cloud

Is your institution moving to the cloud? Are you adopting a cloud strategy, such as Cloud First, where the institution takes the plunge and jumps in with both feet, or perhaps an Opportunistic Cloud or Experimental Cloud strategy where they test the waters with select projects? Perhaps your institution has instead elected to stay out of the cloud entirely and to simply watch from a distance. Each of these strategies can be appropriate in the right context, but adopting a cloud strategy that works for your institution should be a priority. With any of these strategies, you need to ensure … Read More

What is RPA (Robotics Process Automation)?

What is RPA? Robotic Process Automation (RPA) is a productivity tool/software technology that enables organizations to automate manual tasks, helping to create efficiencies, freeing up resources from dull, repetitive work to concentrate on other more complex tasks and increasing productivity. RPA exceptionally well suited for high volume, repetitive, rule-based tasks with limited need for human intervention. Depending on the RPA vendor, RPA automation scripts are referred to as robots or “BOTs”, or a “BOT” is the one executing the RPA automation scripts. For large volume processes, there can be multiple BOTs executing an automation script. For low volume processes, one … Read More