Here’s the problem: Your company has been using Salesforce for a couple of years now, but it’s too complicated. You are getting complaints that the interface is complex and that it’s taking sales away from actually selling. “The Salesforce interface is difficult.” Consider a redesign that capitalizes on what your users engage with the most. Have you leveraged dynamic forms? See here for an excellent Salesforce Ben overview and tutorial about dynamic forms written by Christine Marshall: Users encounter faulty errors. Make sure the error messages have enough information so the users know exactly what can be done to resolve … Read More
M&S Consulting: Gain A Multi-Dimensional Tech Partner – Leading, Executing, and Elevating Your Digital Transformation Journey
In the ever-evolving landscape of digital business, staying ahead of the curve is not just an advantage but a necessity. With decades of experience in identifying, scaling, mobilizing, and implementing digital transformation initiatives, the M&S Consulting team is driving success by combining process and technology. Regardless of where your business is at in its tech evolution, our expertise extends across seven main service line focus areas, ensuring that businesses in consumer, energy & industrial, finance & professional services, government & public sector, health & life sciences, and tech, media & telecommunications industries are not just ready for the future but … Read More
Unleashing Innovation: A Guide to Launching Your Project with M&S Consulting’s Process Impact Blueprinting Workshops
Embarking on a new project is an exciting endeavor, but laying a solid foundation is crucial for success. At M&S Consulting, we’ve found the key to initiating projects lies in our innovative Process Impact Blueprinting Workshops. These workshops not only kickstart our projects but also play a pivotal role throughout the entire project lifecycle, offering invaluable insights for Project Management, Business Analysis, and System Architecture. The Power of Process Impact Blueprinting At the heart of our project initiation strategy is Process Impact Blueprinting – a transformative framework that marks the beginning of an organizational journey toward excellence. This framework serves … Read More
Art School Made Me a Better Consultant
I’m often asked about my background when I start new assignments. People are usually surprised when they hear that my degree is art-related. You may wonder how an art school background has helped me when working with clients to achieve their goals. It’s our job to consider how best to create the product they are looking for and bring it to life. In its most basic form, art is simply creating something of value from nothing. This is very similar to how I describe what we do at M&S Consulting. When we work with clients to bring their needs to … Read More
6 reasons to ensure your CRM is aligned with your sales process
Aligning your company’s sales process with your customer relationship management (CRM) system is essential for six reasons. 1. Improved Efficiency Streamline and automate various tasks, such as lead tracking, deal management, and customer communication, eliminating manual data entry and reducing administrative work, allowing your sales team to focus more on selling and building relationships. 2. Enhanced Visibility Gain better visibility into your sales pipeline and customer interactions, letting you track the progress of deals, identify bottlenecks, and make informed decisions based on real-time data. 3. Consistent Customer Experience Sales representatives can access comprehensive customer data, including interactions, preferences, and purchase … Read More
Embracing Multi-Cloud Expertise: M&S Consulting’s Advantage in the Growing Multi-Cloud Landscape
In today’s dynamic digital landscape, organizations across various sectors are increasingly seeking ways to improve their IT infrastructure and streamline their operations. Cloud technologies have emerged as a critical component of modern IT strategies, with a multitude of cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI) offering diverse solutions. The growing trend of multi-cloud adoption in enterprise environments highlights the importance of partnering with a systems integrator (like us), which has expertise across multiple cloud platforms. This blog post will delve into the prevalence of multi-cloud strategies, the … Read More
An Oracle EBS upgrade, in half the downtime
A global leader in the building products industry with a presence in over 45 countries was facing a common but critical challenge with their Oracle E-Business Suite (EBS): they needed to upgrade or risk losing support. However, as a manufacturing company, any downtime would mean lost revenues and no work for their employees. This customer was using EBS 12.1.3 and needed to upgrade to 12.2.10 quickly to avoid a loss of support. However, they also needed to upgrade the operating system (AIX), database (from 19c), and multiple other components of the technology stack. To further complicate the challenge, they had … Read More
Rebuilding a Solid Oracle EBS Foundation for a Quickly Growing Company
A mid-sized federal government contracting company had been using Oracle E-Business Suite for many years. The good news for the company was that it had experienced monumental growth and opened new business lines. The bad news was that their Oracle environment had accumulated a lot of deferred maintenance and was an out-of-date version which could lead to Oracle desupport, risking their government compliance and contracts. In addition, with their changing business models, the system needed new functionality which required additional Oracle modules. They needed to find a competent partner, quickly. …documentation was sparse, despite heavy customization, and high turnover meant … Read More