Problem Solved: short stories about helping our customers solve their IT challenges. A large US service provider has a call center to manage inbound customer requests. Each representative needs to access and update customer information in multiple systems, and their ability to do this quickly has a direct impact on customer satisfaction. Handling calls quickly means fewer agents are required to manage the workload, reducing the company’s costs. Every call required the representatives to manually update customer information in various systems, taking up valuable time. Our team recognized this as an ideal opportunity for Robotic Process Automation (RPA). Using UiPath, … Read More
What is RPA (Robotics Process Automation)?
What is RPA? Robotic Process Automation (RPA) is a productivity tool/software technology that enables organizations to automate manual tasks, helping to create efficiencies, freeing up resources from dull, repetitive work to concentrate on other more complex tasks and increasing productivity. RPA exceptionally well suited for high volume, repetitive, rule-based tasks with limited need for human intervention. Depending on the RPA vendor, RPA automation scripts are referred to as robots or “BOTs”, or a “BOT” is the one executing the RPA automation scripts. For large volume processes, there can be multiple BOTs executing an automation script. For low volume processes, one … Read More
How Docker Addresses Kernel Level Redundancy
Docker is making waves, especially among those in system administration, developer-operations, and cloud/virtualization roles. Here we attempt to explain Docker’s most disruptive feature without expecting prior knowledge of Docker’s underlying technologies. In a virtualized datacenter, we have one OS per VM and the hardware is virtualized for each VM. We may have any number of VMs running services (web hosting, backup services, Oracle, or others) on the same physical machine. Through the abstraction of hardware and OS data to files, we can migrate VMs across physical machines and increase the efficiency of cycles previously left idle when using a single … Read More