A non-profit organization that shows classic, foreign, and indie films use Salesforce to track memberships and yearly festival pass purchases. The original configuration struggled to track people and households that passed through their theater, leading to extra manual work. They also needed a better way to track and report on membership and renewal campaigns, to improve business performance. Our team upgraded them to and customized the latest version of the Salesforce Nonprofit Starter Pack to deliver a comprehensive tracking and reporting system aligned with their business and community needs. The new system more effectively tracks and manages membership, donations, and … Read More
Healthcare Research Firm Uses Enhanced Reporting to Improve Service Delivery
A healthcare research organization needed to better track invoices from project awardees, along with research metrics from multiple groups. Their manual data collection and analysis were disjointed, prevented the timely allocation of resources, and cost too much time. Out-of-the-box Salesforce reports and tracking were not meeting their needs. Our team built a custom application within Salesforce to track invoices and pull together other key data from across the organization. With their data now being logged within Salesforce, reporting became supercharged. The process that previously required multiple email approvals and attachments, now is automated, making critical financial and research reports readily … Read More
Public Transportation Authority Jump-started with Salesforce Nonprofit Starter Pack
A local transit authority and provider of public transportation needed online capabilities to manage their routes, riders, and inventory. In addition, their eCommerce and shopping cart capabilities needed to integrate with their transportation platform. M&S Consulting was able to help meet their needs through Salesforce, by customizing a solution specifically for their needs. Drivers now have a tablet mounted by their seat to access a Salesforce instance containing route and rider information. This enables drivers to be aware of the passengers riding their buses, including their booking reservations, pickup points, special seat arrangements, and, importantly, when they enter and exit … Read More
Managing a Complex Migration to Oracle Cloud
A publicly-traded company dealing with health information planned to migrate their primary business application suite to Oracle Cloud Infrastructure (OCI), including Fusion Middleware components (SOA, IdAM, EDQ). The initial challenge was the number of interconnections between applications (over 70), each with complex security requirements. If the various components of the migration were not carefully timed and coordinated, the availability of critical business functions could be affected. To make it more challenging, the migration needed to be transparent to the business owners and thousands of users, with minimal downtime during cutover. Our combined team, in close collaboration with the customer, performed … Read More
University Leverages Free Cloud POC to Demonstrate Geographical Redundancy
A mid-sized public university, like many others, used their own on-prem data center for all data storage and backups. They were familiar with the flexibility that the cloud would provide, but they were hesitant to take the leap. They needed a solid business case and a way to ensure it would work in their environment. A series of events caused them to reevaluate their disaster recovery plan, which led them to quickly conclude that they needed additional capacity as well as geographical redundancy. The cloud seemed ideally suited to their needs, but they still needed to ensure it would work … Read More
VPN Upgrade Reduces Hospital’s Hassle
The healthcare division of a Fortune 500 company provides data processing services to its hospital clients. They use an IPsec VPN to transport data between the client and their cloud-hosted web application platform. Security and HIPAA compliance are obviously very important. Originally, our client used the VPN offered by the cloud service provider, but they were concerned about limitations in traffic visibility and the inability to locally initiate a tunnel. The final straw came when a new hospital client required the use of Internet Key Exchange v2 (IKEv2) protocol. Our team was able to use an open-source solution to replace … Read More
Could IT Managed Services Be Right for Your Organization?
M&S Solution Architect, Shruti Karat, discusses three reasons why IT managed services may be right for your organization. – Video transcript – Hello, Everyone, I wanted to take some time and talk about three reasons why IT managed services might be right for your business. Jumping right into it, reason number one, it allows you to focus on your core competencies. Every organization has core competencies that make you unique. It drives your business and differentiates you from other companies. However, all organizations have functions that are not part of their competitive advantage but is needed to be performed for … Read More
Business Intelligence Hampered by a Lack of Clear Role Management
A top 70 national university uses an enterprise-level solution to report on important university-wide research data and business intelligence. Access to this data is managed by roles across a multitude of schools within the university, but the lack of role management across the university was limiting access and use. To complicate things, the various stakeholders were initially reluctant to adopt a university-wide role framework or standard policy for provisioning and de-provisioning. In short: identity and access management (IAM) were inefficient and disjointed. Our team developed and implemented a phased approach to implement role-based access control (RBAC) framework to upgrade its … Read More