Healthcare Research Firm Uses Enhanced Reporting to Improve Service Delivery

Jimmy LutzProblem Solved, SalesforceLeave a Comment

A healthcare research organization needed to better track invoices from project awardees, along with research metrics from multiple groups. Their manual data collection and analysis were disjointed, prevented the timely allocation of resources, and cost too much time. Out-of-the-box Salesforce reports and tracking were not meeting their needs. Our team built a custom application within Salesforce to track invoices and pull together other key data from across the organization. With their data now being logged within Salesforce, reporting became supercharged. The process that previously required multiple email approvals and attachments, now is automated, making critical financial and research reports readily … Read More

VPN Upgrade Reduces Hospital’s Hassle

Jimmy LutzBusiness Strategy, Cloud and Virtualization, Problem Solved, Technical TipsLeave a Comment

The healthcare division of a Fortune 500 company provides data processing services to its hospital clients. They use an IPsec VPN to transport data between the client and their cloud-hosted web application platform. Security and HIPAA compliance are obviously very important. Originally, our client used the VPN offered by the cloud service provider, but they were concerned about limitations in traffic visibility and the inability to locally initiate a tunnel. The final straw came when a new hospital client required the use of Internet Key Exchange v2 (IKEv2) protocol. Our team was able to use an open-source solution to replace … Read More

Healthcare Data Provider’s Ailing Salesforce Environment Nursed to Health

Jimmy LutzCase Studies, Offerings, Problem Solved, SalesforceLeave a Comment

Get Salesforce working better for you

Problem Solved: short stories about helping our customers solve their IT challenges. A US healthcare data service provider manages multiple vendors in their Salesforce system, requiring cross-departmental coordination. Any delays negatively impact the company’s operations. Due to conflicts between departments, the Salesforce application did not have one consistent business process. Approvals for new vendors were not directed to the right people, and the status of these approvals was not effectively managed, tracked, or communicated. This wasted valuable time. Our team designed and implemented a single streamlined process using out-of-the-box Salesforce automation tools, including, visual flows, approval processes, email alerts, and … Read More

Growing Orthopedic Institute Gains Modernization, Security, and Flexibility through Migrating to the AWS Cloud

Brandon JonesBusiness Strategy, Case Studies, Cloud and Virtualization, OfferingsLeave a Comment

Healthcare lift and shift to AWS

The Orthopaedic Institute of Ohio (OIO) faced the challenge of refreshing legacy hardware while planning for the increase in capacity of several upcoming acquisitions. To solve these challenges, OIO asked M&S Consulting to evaluate and create a strategy for its cloud alternative. We recommended Amazon Web Services (AWS) as a good fit for their needs and provided a strategy that would migrate over 90% of their servers to the cloud. The primary business applications for OIO are Patient Electronic Medical Records and Imaging solutions which are vital to the success of treatment. To support migrations, we created a set of … Read More