M&S Consulting

NASA SEWP VI · Category C

Enterprise IT services for federal missions.

M&S Consulting is an awarded NASA SEWP VI contract holder for ITC/AV Mission-Based Services. Find contract details, ordering instructions, Fair Opportunity requirements, and direct support contacts here.

Download ordering guideRead the web guide
NASA SEWP rubber duck

Contract overview

A streamlined path to mission-based IT services

NASA SEWP provides IT, communications, and audio-visual solutions and services to all Federal agencies and their approved contractors. M&S holds Category C for services supporting a specific agency mission need. Ancillary products are limited to those supporting that services requirement.

M&S has delivered technology and digital transformation programs since 2002. Our federal experience spans cloud, data, artificial intelligence, cybersecurity, enterprise applications, and complex program delivery.

NASA SEWP homepage M&S homepage

Contract §A.1.13

Fair Opportunity and Requests for Quotes

NASA SEWP VI is a multi-award Government-Wide Acquisition Contract (GWAC). Multiple contract holders were awarded within each category, and no contract holder has exclusive rights to any technology or service. The Fair Opportunity Clause is reproduced below in full.

Official contract language

Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.

The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.

If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if: (1) all such items are clearly marked as not yet available on their SEWP contract; and (2) the contractor submits a technology refreshment request to add those products to their contract.

If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.

Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.

When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.

When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).

Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.

Category C scope

ITC/AV Mission-Based Services

Category C covers services under NAICS 541512 that support a specific agency mission need. If you need confirmation that a requirement is in scope, send an overview or bill of materials to the NASA SEWP Customer Service team.

Cloud and infrastructure

Cloud architecture and migration, systems administration, DevSecOps, infrastructure as code, Kubernetes, and automated security testing.

Data analytics and integration

Data strategy, warehouses and lakes, ETL/ELT, business intelligence and visualization, and machine learning.

Artificial intelligence

AI strategy and roadmaps, document information extraction, workflow automation, enterprise AI integration, security, and governance.

Cybersecurity and identity

Identity governance, identity analytics, access management, and system and application integration.

Enterprise applications

ERP and CRM implementation and integration, low-code platforms, robotic process automation, and custom web and mobile development.

Program delivery

Program and project management, Agile, Scrum and SAFe coaching, IT service management, and organizational transformation.

Quote and order

How to request a quote and place an order

The NASA SEWP Quote Request Tool is the recommended route. It reaches every eligible contract holder and creates the fair opportunity record for the Contracting Officer. The 0.34% SEWP surcharge is included in M&S pricing.

  1. 1

    Submit the requirement

    Use the NASA SEWP Quote Request Tool (QRT), which reaches every eligible contract holder and creates the fair opportunity record. Requirements may also be sent directly to M&S.

  2. 2

    Receive the quote

    Quotes, ordering guides, technical specifications, and configuration analysis are free. Every quote states its validity period and includes only services and items available on the M&S SEWP VI contract, at or below the contract price.

  3. 3

    Place the order through SEWP

    The SEWP Program Management Office enters the order, confirms contract availability and pricing, and issues a SEWP Control Number (SCN).

  4. 4

    M&S acknowledges and delivers

    Work begins after the SCN is issued. M&S acknowledges receipt within one business day and reports a change in order status within two business days.

Start with the SEWP Quote Request Tool

Quotes, ordering guides, technical specifications, and configuration analysis are free of charge.

Visit NASA SEWP

After the order

Installation, warranty, and technical support

Category C is a services contract. Every engagement receives a named delivery lead, backed by onshore service management. Extended and 24x7 coverage is available when an order calls for it.

Installation
Installation and configuration are performed as part of the ordered service and are covered by the engagement’s statement of work. There is no separate installation charge on a services order.
Basic warranty
Services are warranted to conform to the statement of work. When an order includes ancillary products supporting the services requirement, the manufacturer’s standard warranty applies and M&S coordinates claims on the customer’s behalf.
Extended warranty
Extended manufacturer warranty on ancillary products can be quoted at the time of the order. Extended support beyond an engagement is provided under managed services and quoted as part of the requirement.
Technical support
Each engagement has a named delivery lead as its first point of contact, backed by onshore service management with 24x7 coverage available when the requirement calls for it.
Software support
Support for software M&S develops, configures, or integrates is provided under the engagement or a managed services agreement. Third-party software carries the publisher’s support terms, identified on the quote and coordinated by M&S.
Other post-delivery issues
The support contact below owns issues not covered above through resolution.

Standard service levels

Standard support is available Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern, excluding federal holidays. An order, statement of work, or performance work statement may establish different service levels, which then apply.

Standard response and resolution targets
SeverityResponseUpdatesResolution or workaround
Severity 1 — CriticalProduction down or a security incident, with no workaround.1 business hourEvery 4 hours until resolved1 business day
Severity 2 — HighMajor function degraded or unavailable; workaround is painful or partial.4 business hoursDaily3 business days
Severity 3 — ModerateMinor function affected; a reasonable workaround exists.1 business dayWeekly10 business days
Severity 4 — RequestQuestion, documentation, enhancement, or scheduled change.2 business daysOn the agreed scheduleScheduled with the customer

Ordering guide

NASA SEWP VI ordering guide

Download the printable guide or read the accessible web version. The guide covers contract details, Fair Opportunity, scope, quote and order procedures, terms, delivery, warranty, and support contacts.

Download PDF Read web guide

Direct assistance

Program and customer-service contacts