THE CHALLENGE M&S Consulting’s private healthcare client recently went through a change in ownership and senior management. As a result, the new leadership was looking to introduce operational efficiencies throughout the organization. From an IT perspective, the organization had stability issues and wanted to reduce the maintenance cost of hardware as well as maintenance required, effectively only requiring IT services on an as-needed basis. THE SOLUTION M&S Consulting worked onsite and face-to-face with key functional units in order to profile their day to day workload. With this profile in hand, it was possible to translate their on-premises workflows into cloud-enabled … Read More
Autoprovisioning LAMP Development and Production Environments with AWS
THE CHALLENGE When the servers responsible for delivering an application to end users can be numerous or few at any given time respective of the current workload the application is experiencing, special concerns must be taken to ensure development doesn’t grind to a halt whenever the simplest of changes are ready for production. When the people responsible for said servers are few and concerned with what’s more important to them, serving end users, operations can’t grind to a halt because of an infrastructure upgrade. THE SOLUTION Automation delivered from these issues; automation of development environment provisioning so that each developer … Read More
Desk.com Implementation
The Problem Multi-billion dollar professional services client was setting up a new division with shared customer service across multiple partner companies. Escalations require individuals from different organizations to login to pickup service requests at different stages of the case management process. The Solution Desk.com was selected as the cloud-based solution that would provide a modern UI and flexibility that would allow for individuals to participate in a cross-organizational process. Case creation was also enabled from multiple channels, allowing end users to get help and bring issues to resolution as quickly as possible. M&S built workflows and customized the UI to … Read More