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CRM Overview

M&S Consulting has extensive experience with CRM technology and processes. Working with best of breed packaged applications, as well as implementing solutions for world class companies, M&S is able to bring a unique offering with its breadth of experiences.

Packaged Solutions

Our consultants hold professional certifications in Siebel and Microsoft CRM, and we have also implemented an on demand solution using Salesforce.com. Additionally, we have undergone packaged product selection processes gaining very deep knowledge into the offerings of the COTS market.

Custom Solutions

M&S Consulting has taken its experience with high-end packages to develop custom CRM solutions using both Java and .NET technologies on Oracle and SQL Server databases. We have built applications that deliver highly robust Sales Force Automation (SFA) functionality including integration with Outlook/Exchange, Quote/Proposal/Document Generation, Mail Merge, Workflow, integration with Active Directory, and n-tiered hierarchical reporting.

Summary

When you succeed, we succeed, and as CRM experts, we truly understand the powerful value of satisfied customers. Whether you are looking to evaluate and implement a packaged solution or considering a specific and relevant custom architecture, M&S has the expertise to maximize your ROI.